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Disability Access Practice premises have suitable access for
disabled patients.
Patient’s Rights and Responsibilities
The patients charter details the rights of all patients, and a copy
is available from the practice co-ordinator. We are committed to
ensuring that your rights are upheld. The practice has a zero
tolerance policy in respect of violent or aggressive behaviour.
Complaints Procedure
If you wish to make a complaint please do so verbally or in writing
within 3 working days to the Practice. Your complaint will be
answered and handled fairly. Each year we conduct an annual review
of all forms of feedback to ensure that we continuously improve.
Your feedback is always welcome.
Freedom of Information Act 2000
As defined under this Act, the Practice has produced a Publication
Scheme. Copies are available from the Practice coordinator
Use of Patient Data
The practice is compliant with the Data Protection Act 1998 and
adheres to NHS regulations and other recognised authorities in
relation to patient confidentiality. The practice follows a strict
protocol for information sharing with other health professionals
Change of Personal Details
This can be done in writing, verbally at reception or online using a
PIN (contact reception for details.
Register with Practice
Patients are registered with the practice although it is possible
to book in advance with a named GP. For details of how to register
with the practice, speak to our Practice Manager.
48 Hour Access
48 hour access to medical advice is available.
Suggestions
Please help us to provide a well run surgery. Your support
and suggestions are always appreciated.
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